At Rangoon Stores, customer satisfaction is our top priority. We strive to ensure that you are happy with your purchase, but we understand that sometimes returns or refunds may be necessary. Please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The item must be defective or damaged upon arrival.
• The item must be returned within 7 days of delivery.
• The product must be unused, in its original packaging, and in the same condition as when it was received.
• Proof of purchase (receipt or order confirmation) is required for any refund or return request.

2. Non-Refundable Items

Certain items are non-refundable:

• Products that have been used, damaged due to improper handling, or modified.
• Clearance items, sale items, or items marked as “final sale.”
• Custom or personalized products.

3. How to Request a Refund

To request a refund:

• Contact our customer service team at info@rangoonstores.in or call 097103 97447 within 7 days of receiving your order.
• Provide your order details, a description of the issue, and any relevant photos of the product, if it is defective or damaged.
• Our team will review your request and notify you of the approval or rejection of your refund.

4. Return Process

If your refund request is approved:

• You will be instructed to return the product to our address
• Customers are responsible for the cost of return shipping unless the item is defective or sent in error.
• Please ensure the product is securely packaged to avoid any damage during transit.
• Once we receive and inspect the returned product, we will notify you of the status of your refund.

5. Refund Processing

Once your return is approved and processed:

• If eligible, a full or partial refund will be issued to your original method of payment within 7-10 business days.
• In case of delayed refunds, please check with your bank or credit card company as processing times may vary.

6. Exchanges

If you prefer to exchange a defective or damaged item for the same product, contact us at 097103 97447. We will arrange the exchange if the item is available. In cases where the product is out of stock, we will offer a refund or store credit.

7. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

• First, check your bank account and contact your credit card company, as it may take some time before your refund is officially posted.
•  If you still haven’t received your refund, please contact us at info@rangoonstores.in for assistance.

8. Contact Us

For any questions regarding our refund policy or to initiate a refund request, please reach out to us at:

Rangoon Stores – The World of Kids' Battery Cars & Bikes

Email: info@rangoonstores.in

Phone:  097103 97447

Address: 49, Prakasam Road, Broadway, Muthialpet, George Town, Chennai, Tamil Nadu 600108

Thank you for shopping with Rangoon Stores – we appreciate your trust and support!